Update: UMass Memorial Health Remains In-Network

Statement on behalf of UMass Memorial Health and Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts (BCBSMA) and UMass Memorial Health have agreed on a new three-year contract that will keep UMass Memorial hospitals and physicians in network for BCBSMA members.

We are committed to continuing our partnership and avoiding any disruption in care for the nearly 200,000 BCBSMA members who are UMass Memorial patients. The new agreement aligns with our shared interest in making health care more affordable while providing the resources UMass Memorial needs to continue providing high-quality care.

Together, we will continue to work toward a more affordable, resilient health system for Central Massachusetts employers and families.

We realize these past few weeks of uncertainty were hard for members like you who get care at UMass Memorial Health. We value the care that UMass Memorial Health physicians and hospitals give to our members and are happy that we were able to reach a new agreement.

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UMass Memorial Health (UMMH) and Blue Cross Blue Shield of Massachusetts are actively negotiating to establish contract renewal terms. Both organizations remain committed to swiftly reaching a mutually acceptable agreement. If Blue Cross is unable to reach an agreement, UMass Memorial Health’s hospitals and affiliated doctor’s offices will no longer be part of the Blue Cross network effective January 1, 2026.  

A member disruption website has been created to help members with their care decisions and to answer frequently asked questions. A dedicated number, 888-404-9849, for inquiries has been established https://www.bluecrossma.org/myblue/umass-memorial-health

All members enrolled in an HMO or PPO plan will receive an email or letter depending on their specified communication preferences from Blue Cross Blue Shield.

PPO Members may continue to see their current UMass provider but may be subject to higher cost share (if UMass is out-of-network on January 1, 2026).

Members may continue to see their current designated UMass PCP for 30 days after the termination thru January 31, 2026, under continuity of care guidelines.

Blue Cross Blue Shield of Massachusetts offers eligible members temporary continuity of care through UMass after 1/1/26 if they are in active treatment for qualifying conditions including pregnancy, terminal illness, inpatient care, and serious and complex conditions. Members can submit a request for continued in-network care at UMass after 1/1/26 for a period if they qualify.